Privacy Policy

Overview

Dawnovation AI (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at dawnovation.ai or engage our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site. We comply with applicable privacy laws including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you:

• Complete our contact or inquiry form (name, email address, company name, project details)
• Correspond with us by email or other communication channels
• Enter into a service agreement or project engagement with us
• Subscribe to updates, newsletters, or announcements

Information Collected Automatically

When you visit our website, our servers may automatically collect certain technical information, including:

• IP address and approximate geographic region
• Browser type and version, operating system
• Pages visited, time spent on pages, and referring URLs
• Date and time of your visit

This information is collected through server logs and, where applicable, cookies (see our Cookie Policy).

Client Project Data

In the course of delivering our AI services, you may share business data, documents, datasets, or system access credentials with us. This data is governed separately by our service agreements and is subject to strict confidentiality obligations.

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To respond to inquiries, scope projects, and deliver contracted AI services
• Communication: To send project updates, invoices, and relevant service information
• Improvement: To improve our website, services, and user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations
• Security: To detect, investigate, and prevent fraudulent or unauthorized activity
• Marketing: With your consent, to send information about our services, case studies, or industry insights — you may opt out at any time

We will only use your personal data for the purposes for which it was collected, unless we reasonably consider that we need to use it for another reason compatible with the original purpose.

AI Systems & Your Data

As an AI services company, we take special care with data in the context of AI systems:

• No External Training: Client data, documents, or datasets shared with us are never ingested into publicly accessible or third-party AI training pipelines
• Isolated Environments: AI systems we build for clients are deployed in isolated, client-controlled environments where possible
• Model Inference: Where we use large language models (LLMs) or other AI systems to deliver services, we select providers with appropriate data processing agreements and zero-retention policies
• RAG Systems: Knowledge bases and vector stores built for client projects contain only client-authorized content and are not shared between clients
• Audit Trails: AI agent actions taken on behalf of clients are logged and available for client review upon request

Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers

We may engage trusted third-party vendors to assist in operating our website or delivering services (e.g., cloud hosting, email delivery). These providers are contractually bound to use your data only as directed by us and in accordance with this policy.

Legal Requirements

We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website before your data becomes subject to a different privacy policy.

With Your Consent

We may share your information for any other purpose with your explicit prior consent.

Data Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit (TLS 1.2+) and at rest (AES-256)
• Access controls limiting data access to authorized personnel on a need-to-know basis
• Regular security assessments and vulnerability testing
• Secure development practices for all AI systems and platforms we build

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you as required by applicable law.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

• Contact inquiries: 3 years from last interaction
• Client project data: As defined in individual service agreements, typically deleted or returned within 90 days of project completion unless legally required otherwise
• Website logs: 12 months, then anonymized or deleted
• Financial records: 7 years as required by law

You may request early deletion of your personal data at any time (subject to our legal obligations) by contacting us at privacy@dawnovation.ai.

Your Rights

For EEA / UK Residents (GDPR)

If you are located in the European Economic Area or United Kingdom, you have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (“right to be forgotten”)
• Right to Restrict Processing: Request that we limit how we use your data
• Right to Data Portability: Receive your data in a machine-readable format
• Right to Object: Object to processing based on legitimate interests or for direct marketing
• Rights Related to Automated Decision-Making: Not be subject to solely automated decisions that significantly affect you

Our legal basis for processing personal data is typically: (a) your consent, (b) performance of a contract, (c) compliance with legal obligations, or (d) our legitimate business interests.

For California Residents (CCPA)

California residents have the right to know what personal information we collect, the right to delete personal information, the right to opt-out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising these rights.

Exercising Your Rights

To exercise any of these rights, contact us at privacy@dawnovation.ai. We will respond within 30 days (or the timeframe required by applicable law). We may need to verify your identity before processing your request.

Cookies

We use cookies and similar tracking technologies to operate our website. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

Children’s Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information. If you believe we have inadvertently collected information from a child, please contact us immediately at privacy@dawnovation.ai.

Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the “Last updated” date at the top of this page
• Notify active clients by email
• Display a prominent notice on our website

Your continued use of our website or services after any changes constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out:

We aim to respond to all privacy-related inquiries within 5 business days.